Refund & Cancellation Policy

1. Scope

This policy covers payments made to us for software development and related services. Product subscriptions and charges are covered by each product's own refund policy:

• TrackMyPG: Refund Policy
• roomXplore: Refund Policy

2. The Short Version

• You pay for work as it is agreed and delivered — the Agreement for your project sets the milestones.
• Work already completed and accepted is not refundable.
• Advances for work that has not started are refunded, less costs already committed on your behalf.
• Duplicate charges and billing errors are always refunded in full.

3. Development Services

Fees, milestones and payment terms are set in the proposal, statement of work or contract we agree with you (the "Agreement"). Where the Agreement sets its own refund or cancellation terms, those apply in place of this section.

• Milestone payments for deliverables that have been delivered and accepted (or deemed accepted under the Agreement) are not refundable.
• If a milestone has been paid but work on it has not started, and the engagement is cancelled, that payment is refunded less any non-recoverable costs we have committed on your behalf (such as third-party licences or services bought for your project).
• If work on a milestone is in progress when the engagement is cancelled, you pay for the work completed to that date and any unused balance is refunded.

4. Cancelling an Engagement

You can cancel by writing to [email protected]. Notice periods in the Agreement apply. We will confirm the cancellation, hand over the work you have paid for, and send a statement of any amount due either way.

5. What Is Not Refundable

• Work delivered and accepted.
• Third-party fees paid on your behalf — hosting, domains, app store accounts, paid APIs, licences — which are governed by those providers' own policies.
• Time already spent on discovery, design or consultation that you asked for and received.

6. Duplicate Charges and Billing Errors

If you are charged twice or charged an amount that does not match your invoice, we refund the difference in full once confirmed, whatever the circumstances.

7. How to Request a Refund

Write to [email protected] with:

• Your name and the business the engagement is with
• The invoice number and payment reference
• The date and amount of the payment, and why you are requesting a refund

We acknowledge each request within 24 hours and give you a decision within 15 days. Approved refunds are made to the original payment method, or by bank transfer for payments made that way, normally within 7 working days of approval.

8. Your Consumer Rights

Nothing in this policy limits a right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by contract.

9. Changes to This Policy

The date at the top is the current version. The version in force when you paid applies to that payment, unless the Agreement says otherwise.

10. Contact

• Grievance Officer: BuildsInfinity Technologies
• Email: [email protected]
• Phone: +91 79703 70554
• Address: Noida, Uttar Pradesh, India